Managed Services

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Discover the benefits of outsourcing IT maintenance and support

Are you finding IT maintenance and support increasingly difficult to resource? Is your budget being overstretched trying to permanently employ too many skill sets? Perhaps providing certain IT infrastructure services in-house is getting in the way of more important projects? 




Flexible managed services provide business IT support when, where and how you need it​


IT outsourcing can provide a number of benefits:​

  • Lower operational costs by outsourcing specialist skills you only need occasionally

  • Remove uncertainty by using outsourced IT managed services and never worry about being short-staffed in a particular area during holidays and sickness periods. Always have the skills you need to respond to business requirements

  • Improve efficiency by accessing a pool of IT consultants with world-class technical skills on demand

  • Reduce operational risks and improve security, compliance and business resiliency with IT consulting who apply best practices to create a better business outcome

  • Cover peaks in demand or recruitment gaps with IT support services that give you greater flexibility to scale and adapt to changing business conditions

Free your team's time and focus for important new projects.




The right level of service to match your IT environment requirements and business needs​


To provide you with flexible IT managed services, Avnet offers three categories of services.​


Operate
 – Avnet provides assistance with set up and on-going management of production systems, including:

  • ​Automated system monitoring and notifications

  • Software code deployments

  • Business data/content propagation

  • Application maintenance

  • System upgrades and patches

 

Support – Quickly address issues as they arise with reactive IT support from Avnet:

  • 24/7 help desk:

  • First responder with SLA-based response to critical issues

  • Collaboration with development, operations, and business stakeholders as appropriate

  • Support request management:

  • Triage of critical issues

  • Support handoffs of unresolved issues at the end of the day to the supporting team in the next time zones

  • Research and root cause analysis

  • Prioritization of requests

  • Assignment and tracking of requests

 

Improve – Proactive consultancy to continuously improve, optimize and enhance your systems:

  • Optimization of resource staffing model

  • Support request trend analysis

  • Performance analysis and optimization

  • Break/fix defect remediation

 
With managed services from Avnet, your systems are in safe hands.

Contact​ us​​​ to discuss how to achieve cost savings, improve the level of support and get overall peace of mind.