Are you finding IT maintenance and support increasingly difficult to resource? Is your budget being overstretched trying to permanently employ too many skill sets? Perhaps providing certain IT infrastructure services in-house is getting in the way of more important projects?
Flexible managed services provide business IT support when, where and how you need it
IT outsourcing can provide a number of benefits:
Lower operational costs by outsourcing specialist skills you only need occasionally
Remove uncertainty by using outsourced IT managed services and never worry about being short-staffed in a particular area during holidays and sickness periods. Always have the skills you need to respond to business requirements
Improve efficiency by accessing a pool of IT consultants with world-class technical skills on demand
Reduce operational risks and improve security, compliance and business resiliency with IT consulting who apply best practices to create a better business outcome
Cover peaks in demand or recruitment gaps with IT support services that give you greater flexibility to scale and adapt to changing business conditions
Free your team's time and focus for important new projects.
The right level of service to match your IT environment requirements and business needs
To provide you with flexible IT managed services, Avnet offers three categories of services.
– Avnet provides assistance with set up and on-going management of production systems, including:
Automated system monitoring and notifications
Software code deployments
Business data/content propagation
System upgrades and patches
Support – Quickly address issues as they arise with reactive IT support from Avnet:
24/7 help desk:
First responder with SLA-based response to critical issues
Collaboration with development, operations, and business stakeholders as appropriate
Support request management:
Triage of critical issues
Support handoffs of unresolved issues at the end of the day to the supporting team in the next time zones
Research and root cause analysis
Prioritization of requests
Assignment and tracking of requests
Improve – Proactive consultancy to continuously improve, optimize and enhance your systems:
Optimization of resource staffing model
Support request trend analysis
Performance analysis and optimization
Break/fix defect remediation
With managed services from Avnet, your systems are in safe hands.
to discuss how to achieve cost savings, improve the level of support and get overall peace of mind.